You may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error (that is, you received an incorrect or defective item, etc.), we will pay the return shipping costs. Otherwise, the customer is responsible for the cost of return shipping.
You should expect to receive your refund for the item's value (less the original shipping costs) within four weeks of delivering your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Items that have been opened prior to return may be assessed a 10% - 20% restocking fee, depending on the degree of wear to the interior packaging and, most specifically, the package contents. Items that show signs of use may well be rejected for either return or refund upon receipt and inspection. Please understand that we do indeed sincerely wish for you to be completely satisfied with your purchase. Owing, however, to the nature of professional audio equipment, all customers desire their newly-purchased gear to arrive looking exactly that -- "new." Returned items that show signs of wear present impediments for their reselling in a condition listed as "new." In such a case, we would be left with "open-box" or "b-stock" inventory.
Prior to purchase, and especially if you are concerned as to whether you will ultimately like a particular piece equipment for the studio or stage, we would recommend one of two things. First, research extensively your desired product. This includes visiting the manufacturer's website, reading audio forums and customer reviews across the web. Second, if you are still unsure, and if at all possible, consider locating an equipment rental house near you, and testing the product. In any and all cases, please do not hesitate to contact us, should you have any questions, or should you simply like our professional opinion or advice. We of Guildwater Gear have run our own studios for years, and have spent countless hours researching various audio products. We would be pleased to offer our thoughts, should you desire.